FAQ - Allanfield Studio

Allanfield Studio is a small, independent brand focused on:

• Print-on-demand clothing – mainly funny, nostalgic and artsy T-shirts
• Personalized apparel for special occasions
• Digital wall art – downloadable prints for your home or office

All apparel is printed on demand after you place an order, and digital wall art is delivered as instant downloads. No mass production, no dusty warehouse stock – just fresh prints made especially for you.

Print-on-demand means your product is created only after you order it. We work with trusted production partners (via Printify) who print, pack, and ship your items directly to you.

This has a few benefits:

• Less waste – we don’t overproduce stock
• More designs – we can offer a wide range of graphics and styles
• Consistent quality – professional printing equipment and materials

Because of this setup, production and shipping times may vary slightly depending on your location and the print provider used for your order.

For apparel (T-shirts and other clothing), production time is usually:

• About 2–5 business days to print and prepare your order

For digital wall art:

• Instant – you receive download links right after payment is confirmed

During busy seasons (Black Friday, Christmas, etc.) production times can be slightly longer. We always try to keep things as fast and smooth as possible.

We start processing print-on-demand orders very quickly, so changes are only possible within a short time window.

If you notice a mistake (size, color, address, etc.), please contact us as soon as possible with your order number and requested change.

If the order has already gone into production or has been shipped, we unfortunately cannot change or cancel it. For digital products, we cannot cancel once the files have been delivered.

Our products are fulfilled by print partners located in different regions (for example in the US and EU). The exact production location depends on the specific product and your shipping address.

This helps reduce shipping times and customs issues in many cases, but it also means that multi-item orders can sometimes arrive in separate parcels.

We ship to many countries around the world, but availability can depend on the product and print provider. To check if we ship to your country, simply add a product to your cart and proceed to checkout – shipping options and costs will be shown there.

If no shipping method appears for your country, feel free to contact us and we’ll see what we can do.

Estimated shipping times (after production) are usually:

• Within the US: about 3–7 business days
• Within Europe: about 3–10 business days
• International: about 7–21 business days depending on location

These are estimates, not guarantees. Delays can happen due to customs, local postal services, holidays, or unexpected events. We always appreciate your patience and will help if something seems off with your tracking.

Not always. Because we work with multiple print providers, items in your order may be produced in different locations.

This means:

• You might receive several packages with different tracking numbers
• Some items may arrive earlier, others a few days later

Don’t worry – you are not charged extra for those separate shipments.

Yes, for most orders you’ll receive a tracking number once your package has been shipped. You can use it to follow your parcel on the carrier’s website.

In some regions or for specific shipping methods, full tracking may not be available, but we still do our best to keep you informed about the progress of your order.

If your package seems heavily delayed, lost, or arrives damaged, please contact us as soon as possible.

To help us resolve the issue quickly, please include:

• Your order number
• Photos of the product and packaging (if damaged)
• A short description of the problem

We’ll work with our print partner to investigate and, if confirmed, arrange a replacement or other appropriate solution.

Because our apparel is printed on demand especially for you, we generally do not accept returns or exchanges for:

• Wrong size ordered
• Change of mind
• Disliking the style or color in person

Please always double-check the size chart and product details before ordering.

However, if your item arrives damaged, misprinted, or clearly different from what you ordered, contact us and we’ll make it right with a replacement or other fair solution.

Refunds are handled on a case-by-case basis and usually apply only in situations where:

• The product arrived damaged or with a clear production error
• The wrong item was sent
• The package was confirmed lost after carrier investigation

For digital products, we generally cannot offer refunds once the files have been downloaded, unless there is a technical issue with the files themselves.

Every apparel listing includes a size chart with measurements. We strongly recommend:

• Measuring a T-shirt you already own and love
• Comparing those measurements with our size chart
• Choosing the closest match rather than guessing your size

If you’re between sizes and prefer a looser fit, going one size up is usually a safe choice.

To keep your print looking fresh for as long as possible, we recommend:

• Machine wash cold, inside out
• Use mild detergent and similar colors
• Tumble dry on low or hang to dry
• Do not iron directly on the print
• Do not dry clean

Proper care helps your T-shirt stay comfy and the design stay sharp.

Digital wall art means you’re buying digital files, not a physical print. You download the files and then:

• Print them at home
• Use a local print shop
• Upload to an online print service

This gives you full flexibility to choose the size, paper, and frame that best fit your space.

After your payment is confirmed, you’ll see download links on the order confirmation page and/or in your email.

Files are usually delivered as high-resolution JPG or PNG (sometimes in multiple aspect ratios), suitable for printing. If you have any trouble downloading or opening the files, just contact us and we’ll help you out.

Most of our digital wall art files are provided in common aspect ratios, so you can print popular frame sizes (for example 2:3, 3:4, 4:5, A-ratios).

Each product description lists the available sizes or aspect ratios. If you’re unsure which one works for your frame, you can always send us a message with your frame size and we’ll guide you.

We use secure checkout methods provided by our e-commerce platform. Depending on your region, you can usually pay with:

• Major credit and debit cards
• Selected digital wallets or local payment options

All payments are processed through trusted providers – we never see or store your full card details.

Yes. Our store uses encrypted connections (HTTPS) and secure payment gateways. Your card data is handled by the payment processor, not stored on our servers.

We take privacy and security seriously – we want you to feel safe while treating yourself to something new.

In some collections we offer personalized apparel (for example names, dates, or small text changes). If a product can be customized, you’ll see a personalization or notes field on the product page.

For special requests or bigger custom projects, feel free to contact us and describe your idea. We’ll let you know what’s possible, estimated timing, and any additional costs.

Of course! We'll send you a mockup for approval before production.

We'll only begin production after you approve the design.

Depending on your country’s regulations and where the order is produced, customs or import fees may apply. These charges are set by your local authorities, not by us, and are the responsibility of the buyer.

In many cases, orders printed within your region (for example within the EU or within the US) will not face extra customs fees, but this can vary. If you’re unsure, please check your local import rules.

If you didn’t find your answer here, you can always reach out to us via the contact form on our website or by email.

When you write to us, it helps to include:

• Your order number (if you already placed an order)
• The product name or link
• A clear description of your question or issue

We’re a small brand, but we try to respond as quickly and kindly as possible – you’re not just an order number for us, you’re part of the Allanfield Studio story 💛